Last updated: 10. 07. 2025.
At divenics, customer satisfaction is very important to us. We stand behind the quality of our physical products and want you to shop with confidence. Please read our refund policy carefully before making a purchase.
We offer refunds on physical products only, under the conditions below.
Unopened and unused products
Returned within 30 days of the delivery date
Proof of purchase provided (e.g., order confirmation or receipt)
Opened or used products (unless faulty)
Returns requested after 30 days
Products damaged due to misuse or mishandling
Due to the non-returnable nature of digital content, we do not offer refunds on digital products.
Once purchased, the content is delivered immediately and cannot be “returned” in the traditional sense. The value of the digital product is included in the overall purchase and is considered final.
Please ensure you review the product details before purchasing any digital item.
Customers are responsible for paying return shipping costs for refunds, except in cases where the product is:
Faulty
Damaged during delivery
Incorrectly sent
If the return is approved due to an issue on our end, we will provide a prepaid return label at no cost to you.
To initiate a return or refund, please follow these steps:
Email us at info@divenics.com with:
Your order number
The product(s) you wish to return
Reason for the return
We will respond within 2–3 business days with return instructions.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–7 business days.
Processing times may vary depending on your bank or payment provider.
We do not offer direct product exchanges at this time. If you’d like a different item, please request a refund (if eligible) and place a new order.
If you have any questions about your order or this policy, contact us at:
divenics.com
Email: info@divenics.com